FAQ

General

Why was it developed?

A: In response to the to the heightened requirements for Personal Protective Equipment and social distancing prompted by the COVID-19 pandemic, we developed our innovative and highly effective CrewSafe Face Shield to meet the needs of essential workers across many industries, as well as the general public. It was designed and developed taking into consideration the deficiencies of existing solutions and providing a product that uniquely addresses the most important features and benefits from the end-user’s perspective.

How was it developed?

A: The manufacturer, Spellbound Development Group, Inc. specializes in creating innovative solutions for unsolved challenges. The CrewSafe Face Shield was developed using their powerful problem solving process consisting of industrial strength imagination and science.

What are the shield’s dimensions? Weight?

A: The assembled shield measures 8.5 inches (21.6 cm) in width, by 8.75 (22.2. cm) in height. It weighs just 2 oz (58 grams).

What is the shield made of?

A: The brim mount is made of a durable polymer called ABS and the clear shield is made of high-clarity Polycarbonate. To increase the durability of the shield, it also has a coating that provides improved chemical and abrasion resistance.

Are there other colors? Lengths?

A: There are no other sizes or color configurations offered at this time. The length is designed to cover below the chin line, while not interfering with normal head movement.

Does the plastic give off an odor?

A: There is no perceptible odor to the shield when worn.

Function & Product Life

How does the shield assemble?

A: It is a simple and quick 5-step process. You may find assembly instructions and an instructional video by visiting this link https://tuwuw.com/product/crewsafe-face-shield/ and clicking on the Assembly Video tab and/or the Instructions tab.

How do I install the shield onto my cap?

A: The shield easily installs onto the brim of most baseball-style caps. Detailed instructions for installation, assembly, and care may be found by visiting this link https://tuwuw.com/product/crewsafe-face-shield/ and clicking on the Instructions tab.

Will it work on any type of cap?

A: It has been successfully tested on a large variety of styles and sizes of baseball-type caps. If it will not work on your cap, try another cap.

Can I use it on a visor?

A: If the brim is similar to that of a baseball-style cap, it should install easily.

Do you offer attachments to wear without a baseball-style cap?

A: No. To ensure proper fit, function and performance of the shield, it requires installing onto the brim of a cap.

Will it fit on a child’s size hat?

A: The product is not specifically designed or sized for children’s caps but you may try it out.

How long does the shield last?

A: The shield is designed and manufactured to be reusable. Always treat the shield with care to avoid scratches and other damage. Note that the components of the face shield may experience degradation with repeated or extended use of disinfecting or cleaning products. We encourage you to follow the Use and Care instructions, which can be found by visiting this link https://tuwuw.com/product/crewsafe-face-shield/ and clicking on the Instructions tab.

Can I replace just the clear shield part?

A: Not at this time. If the shield becomes damaged or degraded, simply dispose of the entire shield unit.

Will the shield scratch (if I drop it)?

A: Yes it may. The shield has a permanent coating to improve abrasion and scratch resistance. However, it is not scratch-proof. Handle with care to avoid scratching or damaging the shield.

Can I wear glasses with the shield?

A: Yes. The shield is designed to accommodate the use of eyewear. If needed, the distance of the shield from your face can be adjusted by sliding the brim mount further or closer to your face along the brim.

What environments/circumstances is the shield meant for?

A: The shield provides a barrier to help prevent contamination of the wearer from biologicals and occasional splattering of liquids. Please note that the shield is not designed for environments or activities that require high impact protection. We would appreciate your feedback on the shield’s performance in different environments and activities. Please submit to CSfaceshield@tuwuw.com.

Can I wear the shield while driving? On a plane?

A: You may wear the shield on a plane but we do not recommend wearing it while driving.

Does it offer anti-fog coating?

A: The shield is designed to be fog resistant but does not have an anti-fog coating. If you experience fogging, the anti-fog properties can be enhanced by applying an anti-fog spray or using anti-fog wipes on the back surface of the clear shield. These products are low cost and readily available through many online retailers.

Does it have hydrophobic coating for when it rains?

A: The shield does not have a hydrophobic coating.

Can you eat/drink with the shield on?

A: If you would like to drink or eat while wearing your shield, you will likely need to tip your cap up on your head, but yes, you may eat or drink with the shield on.

Protection

What protection does the shield offer?

A: The shield provides a barrier to help prevent contamination of the wearer from biologicals and occasional splattering of liquids. It has been designed to comply with CDC guidelines for face shield PPE. You may find these guidelines by visiting this link: https://www.cdc.gov/hai/pdfs/ppe/ppeslides6-29-04.pdf

Can it be worn instead of a mask?

A: There are various types of PPE and each have an important function to perform. Face shields provide a barrier to help prevent contamination of the wearer’s face from contact with biologicals and occasional splattering of other liquids. Please refer to the CDC for public health recommendations related to use of PPE for helping prevent spread of COVID-19. Here is a recently published article from the CDC that may be helpful: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-guidance.html#face-shields

Cleaning & Care

Can I wash and/or sanitize the shield?

A: Yes. You may clean or disinfect your shield using common household disinfectants or antibacterial soap. To minimize the risk of damaging your shield, we recommend using cleaners and disinfectants compatible with the CrewSafe Face Shield. Please refer to the Use and Care Instructions available at https://tuwuw.com/product/crewsafe-face-shield/ by clicking on the Instructions tab. Note that the components of the face shield may experience degradation with repeated or extended use of disinfecting or cleaning products. We do not recommend washing the shield in the dishwasher.

What cleaners and disinfectants are compatible with the CrewSafe Face Shield?

A: The following common household cleaners may be used to clean and disinfect the CrewSafe Face Shield. Remember to always use a soft cloth and not use any abrasive materials such as scrub pads, rough paper towels or cloths.

    • Hydrogen peroxide (3%)
    • Isopropyl alcohol (70%)
    • Ethyl alcohol (70%-80%)
    • RMR-141 RTU® Disinfectant Solution
    • Clorox® Disinfecting Wipes
    • Bleach (Sodium Hypochlorite) solution (4%)
    • Liquid antibacterial soap (e.g. SoftSoap®)

For more information, please refer to the Use and Care Instructions available here https://tuwuw.com/product/crewsafe-face-shield/ by clicking on the Instructions tab.

Do you offer a protective case for the shield?

A: There is no carrying or storage case at this time.

Pricing, Returns & Warranty

How do I purchase these for my business and/or employees?

A: This shield may be purchased for business purposes through distribution by meeting the minimum order quantity. To inquire, contact TUWUW at CSfaceshield@tuwuw.com .

How do I return the shield?

A: All face shield sales are final. We cannot accept returns due to the COVID-19 pandemic and for the safety and protection of our employees and customers. Replacements are offered if the product is defective and/or damaged in transit. Please provide a photo of the damaged product along with a description of the defect if requesting a replacement.

Is there any warranty on the shield?

A: We guarantee the CrewSafe Face Shield to be free from manufacturer defects. We will offer a refund if the product is defective and/or damaged in transit. Please provide a photo along with a description of the defect or damage when requesting a replacement.